The Enduser Support Technician provides essential support to computer software development organizations, network systems vendors, software training companies and software and hardware manufacturers. The support technician forms the front line of assistance for customers encountering problems or defects with products and programs.

End-user Support Technicians deliver help to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals. They are also called desktop support technicians or computer support specialists depending upon the job roles within the companies.

Enduser Support Technician Job Description